So what do all these categories mean to me?Good question.One of the key areas of focus inside the Baldrige Criteria is a focus on process. Now it’s easy to focus on results — we all can measure widget sales — but it is much harder to think about measuring processes. Let’s look at an example:As software developers, our key value creation process is development of software. Now, how do we measure how effective our software development processes are? Cycle-time per feature? Resources per feature? Unit or acceptance tests written and passed? Lines of Code (groan)? How? 

Any of these could be “correct” answers within the criteria. The criteria only asks if process performance is measured and if those performance measures are used to evaluate improvements to the process.  So, suppose I use unit tests written and passed versus time as one of my software development process measure. Another is features completed vs. features planned. How does that help me?The second part (using measures to improve process performance) is where the value is created. Continuing our example, suppose I have established that my development pace is 5 unit tests written per hour, and 98% unit tests passed. I’ve also complete 2 features per week and have twelve out of sixty features completed.Apple then release a new API such as Core Data.The next week my process measures may be 1 unit tests per hour but 100% pass rate. Also, I’ve not added any features during the week. Is this good or bad?Well, previously I was looking at 24 weeks remaining to being feature complete for the program ((60-12)/2). Now a week later, I’m still at least 24 weeks from completion.Another week passes, and now I’m back to 5 unit tests per programming hour with 99% pass rate, but I’ve got seventeen features complete. It looks like my projected feature complete date is now 9 weeks away ((60-17)/5).It looks like the week spent learning Core Data was a valuable change to my process. Additionally, if the trend on performance holds, I can move up plans for testing and ultimately delivery of my program.This is how process measures are used to assess and manage change.Of course, it is harder than my simple example in the real world The thing is, process measures don’t happen by accident. They can help you make choices and improve, but you have to consciously decide to create and use them. When you use them effectively, they typically help cut through the inconsequential cruft that tends to distract us and focus. And that is the value to us.So, think about measures of process performance as you move into a new phase of effort for your microISV product. How will you measure the effectiveness of your blog postings in marketing your product? How will you determine how effective your overall marketing and communications strategy is? How will you measure your effectiveness at identifying and addressing customer needs? These are all important.And the right answers can help you stay ahead of the competition.

Quality Time

Well, it’s been a while since posting. While I’d like to say that I’ve been busy writing code, that would be a lie. Instead, since returning from WWDC2005 I’ve been focusing on may day job, including I task I signed up for earlier in the year; being a Quality Examiner for the Missouri Quality Award program.

This process uses the Baldrige National Quality criteria to assess applicant organizations within Missouri. It’s a rigorous process, and takes a significant time commitment by the volunteer examiners.

What I’d like to do is spend a little time over the next few posts to discuss what I think a microISV (in general) and my microISV specifically can learn from the criteria.

Before those posts begin, however, I want to parrot a project management maxim: “Quality is something you plan, not something you test for at the end.” The Baldrige framework is general enough to be applied across industries and organizations of widely differing sizes. Quality is something that you need to think about as you are planning your microISV, not something you should think about as you close out your testing phase.

The Baldrige Framework

Leadership – Category 1

Examines how senior executives guide the organization and how the organization addresses its responsibilities to the public and practices good citizenship.

Strategic Planning – Category 2

Examines how the organization sets strategic directions and how it determines key action plans.

Customer and Market Focus – Category 3

Examines how the organization determines requirements and expectations of customers and markets; builds relationships with customers; and acquires, satisfies, and retains customers.

Measurement, Analysis, and Knowledge Management – Category 4

Examines the management, effective use, analysis, and improvement of data and information to support key organization processes and the organization’s performance management system.

Human Resources Focus – Category 5

Examines how the organization enables its workforce to develop its full potential and how the workforces is aligned with the organization’s objectives.

Process Management – Category 6

Examines aspects of how key production/delivery and support processes are designed, managed, and improved.

Business Results – Category 7

Examines the organization’s performance and improvement in its key business areas: customer satisfaction, financial and marketplace performance, human resources, supplier and partner performance, operational performance, and governance and social responsibility. The category also examines how the organization performs relative to competitors.

Next post: What it means to a MicroISV

WWDC Decompression

Following the close of WWDC, I headed off to Napa for a little rest and relaxation before heading back to the paying job and full-bore development on the side. My wife and I stayed at The Old World Inn in Napa and spent a couple of days sight-seeing and wine tasting. It’s been a nice interlude and given me a few minutes to place WWDC in perspective.

Firstly, I think the switch to Intel will be good for the platform and still has some surprises for folks as the complete product roadmap and plan are revealed. Speculation on what things Intel has in store or the possibility of a multiple CPU product mix segregating the high end and mobile machines could provide interest.

Second, WWDC was a mixed bag this year. The technical session were generally very good, but there were things that left me wondering about the overall value, as well as the commitment by Apple.

Finally, I do want to say that I’m glad I went to the conference, but I don’t know if I’ll attend next year. I think there might be better places to spend my money.

As the dust settles on Apple on Intel I can’t help but think we don’t have the complete picture. What is missing is the fact that we don’t know what the complete product roadmap looks like. Speculation on a multiple CPU strategy depending on the client makes sense given that developers are being told in no uncertain terms to migrate to XCode. Only time will tell.

In the mean time, I’ll continue to plug away at creating some new software that will run on either architecture. But more on that later.

WWDC rumors and ramblings

Okay, I guess I have to capture my thoughts on the rumor de jour:

What makes sense:

1. If Apple is really ready to take on MS with a x86 version of OS X, then this might make sense of the rumor. As a shareholder, I would applaud the move so long as it happens today, not next year when Longhorn will be at least close to shipping. Market data would indicate Apple has an opportunity to strike and take share of the desktop now, not in twelve or eighteen months.

2. If there is a fork in the product line where Intel gives better performance. Since my focus is software, I can’t really comment. However, the fact that Apple has significant rights to AIM architecture and the ARM processor as well, it could be a production agreement, not an architecture shift.

3. Last year at WWDC, developers had strong interest in when cross-compilation would be a fact. The limiting factor was not technical, but the need to port OS X frameworks to x86. What if it’s been done? What if XCode2.5 is a cross complier? What this would do if a subset of frameworks was enabled for x86, say for a home entertainment platform? And it might still run windows software, but safely for ma & pa?

What doesn’t make sense:

4. A shift in architecture as the platform is starting to take off.

5. Steve staying the course with all the “leaks” in the press.

6. Announcing this at the core of your development efforts. Last year it was Tiger. Now, something that will require additional effort for developers to support? Not smart.

Of course, we’ll know in a couple of more hours.

In the morning I’m off to Apple’s World Wide Developer Conference for the second time. Last year saw the announcement of Tiger. This year the rumors did not start until two days before the keynote. The anticipation is growing as I pack and prepare. Monday will be fun and exciting.

I’ve just started my blog, following in the vein of many other programmers trying to start a micro ISV. After almost a year of part-time work on my software, I’m within sight (though months of work remain) of having a product to start talking about. This blog will chronicle my journey….